1.  Read Harvard Business School Case - IBM Technology Group

2.  The following is a list of suggested discussion questions for your information:

           (a). In your opinion, what are the most important aspects of the Technology Group's approach to ERP implementation? What accounts for their success?

           (b). What would you do to leverage the Technology Group's current IT capabilities? It there another effort you might favor than the one described at the end of the case?

           (c).  If you were in Zoe Gustlin's position at the start of the ERP implementation within SSD, what would you be most worried about?

           (d).  What aspects of this project (and the characteristics of the organization where it will take place) would you consider to be most problematic?

           (e).  What pitfalls are "big" IT implementations likely to encounter?